This sleek device quickly won us over during tests for our Philips Lifeline GoSafe 2 review. In every way, it is an evolution of the original GoSafe. Albeit expensive, the system is made by Lifeline, the first company to introduce medical alert systems in the US.
What you’re paying for is a great-quality waterproof device and decades of experience, which account for one of the best emergency response centers in the business. Moreover, the system comes with automatic fall detection and a unique combination of five location tracking technologies.
We’ve also outlined the negatives in our review, such as the device fee and the lack of some additional features. Nevertheless, we were impressed with this system overall. If you want to see the complete offer from this company, check out our Philips Lifeline review.
GoSafe 2 Design & Major Features
Unlike the original GoSafe which also contained a setup similar to the Philips Lifeline HomeSafe, the second iteration of this Philips Lifeline system is a standalone device that doesn’t come with a base unit. This all-encompassing mobile medical alert system weighs under two ounces and measures 3.0 x 1.3 x 0.6 inches (H, W, D). This is a waterproof, glossy white device made out of good-quality plastic. On the front, it has a gray rubber help button, an LED indicator, and a microphone. The indicator flashes red when you call for help or when it detects a fall, orange when the battery is low, green while charging, and solid green when fully charged.
If your 36-hour battery runs out, a voice will inform you that the device is shutting down. It takes just over an hour for it to fully charge. Other Philips Lifeline GoSafe 2 reviews and our experience with it have shown that the battery lasts well over a day. You can get almost two days out of it. Although the official website states that the battery can last up to two or three days on a single charge and that it can even charge while you’re wearing it, it’s best to pick up the habit of charging it every day—especially considering how fast it takes to charge.
Before we move on to its internal workings in our Philips Lifeline GoSafe 2 review, what’s left to note is that the speaker and charger contacts are on the back. Also, the device has an attached cord for wearing it around your neck that’s wrapped in a plush collar. It’s designed to break away to prevent strangulation. Advanced technologies on the inside include fall detection and five locating technologies: AT&T’s 3G cellular service, GPS, Wi-Fi radio, breadcrumb tracking, and audio beaconing.
Additional Features & Accessories
We’ve already mentioned in our Philips Lifeline GoSafe 2 review that fall detection comes included. Lifeline’s AutoAlert is the most proven fall detection technology on the market, and it’s great to know that they’ve included it by default. Of course, GPS is also included, and you don’t need voice extension and wall-mounted buttons for this system. Unfortunately, you also can’t inexpensively add multiperson monitoring. Furthermore, as with every mobile system, there’s no fire and smoke monitoring, but also no wellness checks. You can, however, purchase a lockbox for a one-time payment of $29.95. No additional feature will add to your monthly cost.
Philips Lifeline GoSafe 2 Monitoring Services
Lifeline’s emergency response center is the most experienced in the medical alert business. When Philips acquired them, they kept all the things that made Lifeline great. Today, their US-based, first-class help agents offer 24/7 support in 200 languages, which is quite impressive. LifeStation’s agents go through rigorous training and are also considered among the best, but they are able to provide help only in English. Response times were really quick, averaging around 25 seconds. While slower than our top pick’s, they are still perfectly fine. The system features clean audio quality, and communication with the help personnel was smooth and professional throughout our Philips GoSafe 2 review.
If their monitoring center detects a fall, or if you call for help but are unable to speak, they will dispatch help by calling your emergency contacts, or 911 if they can’t reach your caregivers. To determine your location, the system will first try to connect to a Wi-Fi hotspot. If it can’t find one, it will move on to GPS technology. If even the GPS signal is too weak, the system will utilize breadcrumb tracking for pinpointing your location.
Though we didn’t see many Philips Lifeline complaints from users regarding their ability to track down the location, it’s good to know that if all else fails, the GoSafe has one more trick up its sleeve. If they can’t determine your location even after using all these systems, the agents will sound a loud, 123dB internal siren. It will help guide emergency responders to your location. This combination of features makes the system unique and very reliable.
Philips Lifeline Cost & Contracts
The monthly fee for this system is around $45. No long-term contracts are required, but there is also no option to choose a longer payment plan as a way to decrease the monthly fee. However, there is a Philips Lifeline promo code box at checkout. A coupon code can help you with the device fee, which is around $100, or perhaps grant you free delivery. Otherwise, the shipping fee is around $20 if you opt for self-installation. If you want a Philips technician to come and help you with the installation process, that will cost you around $100.
You can return the device within 30 days of purchase, but sadly, only if you haven’t activated and used it. The pendant has to be returned in unused, “like new” condition with the Philips Lifeline GoSafe manual and all the original packaging and accessories. Otherwise, they will charge you up to $50 for the cancellation fee. This means you cannot simply test the system and return it if it doesn’t suit your needs.
Ordering & Setup
To order the device by phone, call 1-855-214-1369 (open 8 am to 10 pm EST). You can also get help with ordering or any other issue with the system by chatting with a live agent on Phillips’s official website. If you need to know, the headquarters of Philips Lifeline is in Framingham, MA, and their address is 111 Lawrence Street. You can also simply order the system online, where you can browse and compare other solutions, choose how you wish to install it, add a lockbox, and take advantage of a promo code.
When your device arrives, and you take it out of the box, all you need to do to set it up is press the help button and follow the voice-guided instructions. The voice will first direct you to charge your device, which took only a few minutes for the unit in our Philips GoSafe review because the battery was nearly full when it arrived. When it’s fully charged, the same voice will tell you to remove the device from the charger. You can then proceed to test the system by pressing the help button. When the agent picks up, tell them you’re performing a test. They’ll verify your information and tell you if there are any issues with the communication.