ADT is a well-known home security company that also makes medical alert systems. We decided on skipping the ADT Medical Alert Basic altogether and instead focused entirely on the cellular option in this ADT Medical Alert Plus review.
Their basic landline system doesn’t offer anything that other companies don’t have in a better package, it has inferior specifications, and it lacks some essential features. The equipment used for the Plus system is nearly identical to the MobileHelp Classic, but there are individual differences in the hardware and the services are entirely different.
Though most features of this system are average, they still offer a unique option of affordable multiperson monitoring, including fall detection monitoring at a flat price. You pay for the first additional pendant and service, but you can add up to three people for the same price! If you want to see the complete offer from this company, check out our ADT Medical Alert review.
Design & Major Features
If you’ve read our Medical Guardian reviews, you probably know that different medical alert firms sometimes use the same devices manufactured by a third-party company. This is not uncommon, and it doesn’t make a difference when it comes to the quality of the service. The MobileHelp Classic and ADT’s Medical Alert Plus system use similar equipment. Their cellular base unit works wherever there’s AT&T coverage, and it has a very distinct look. The white device features huge buttons that glow all the time. This makes them unmissable and easy to find in the dark, but you can’t turn them off or dim them.
The largest of the three is the red emergency button on the left, while on the right there’s a smaller blue reset button. There is also a little test button in the middle which allows you to test the equipment without calling the response center. All the buttons surround a 2.2 x 0.75 inch LCD panel that displays the time and date, room temperature, cellular signal, and battery levels. The system’s 20-hour backup battery is the shortest out of all we’ve tested. While some devices like the Medical Guardian Active Guardian have outstanding battery life, it’s not crucial for an in-home system to have long battery life. Still, it’s worth being mentioned.
The display and buttons occupy one half of the upper face of the base unit while the other half is covered with a microphone/speaker grill. It allows loud and clear two-way communication with the emergency response center. The help button is a choice of a white neck pendant or a black or white wristband. All of them are waterproof and suitable to be worn in the shower, but they have quite a modest 600-foot pendant range.
Additional Features & Accessories
Out of all the additional features, this company only offers an ADT fall detection pendant and multiperson monitoring for this system. To sum up, there are no wall-mounted buttons and voice extenders, no lockbox, and no check-in service. However, since they are a home security company, they also offer advanced fire, smoke, CO, and even flood monitoring solutions. You can get them, but they are an entirely different system.
The base unit itself has an ambient temperature sensor that detects unusually low or high temperatures so that it can act as a necessary fire monitoring feature. To get GPS, you must opt for the ADT On-The-Go emergency response system, which is a separate system similar to the Mobile Guardian. Get it if you need protection on the go. Otherwise, it’s too expensive to be considered as an upgrade.
But enough about the negatives, the best feature this company offers is the ability for multiple people in the household to get affordable monitoring and fall detection. Here’s how it works. Regular additional pendants cost around $15, and you can add three of them. Monitoring for the first additional person is an extra $5 per month, but there is no charge for the next two people you want to add.
Similarity, a fall detection pendant for the first user comes with an additional $10 monthly fee. The same fee is added for the second person who gets fall detection, but there are no monitoring fees for the third and fourth person. Additional users only need to make a one-time payment of around $25 for the fall detection pendants.
ADT Medical Alert Plus Reviews & Monitoring Services
Overall, this company enjoys an excellent reputation, but the customer reviews you can find on the internet are not just for their medical alerts. ADT is primarily a home security company with a monitoring center for its various systems. Therefore, they do not specialize in providing help in only one field like other medical alert companies do.
However, they do offer a capable 24/7 service just like any other company. Their agents are just as professional and knowledgeable in helping people in medical emergencies as they are in other cases. Still, they’re able to do it only in English. Remember, the best systems have language support for up to 200 languages. Two-way communication through the base unit was always loud and clear while the response times were around 35–40 seconds, which is average.
ADT Medical Alert Cost & Contracts
If you don’t need any additional features such as fall detection or a cellular base unit and you don’t mind the extremely short pendant range, you can choose the ADT Medical Alert Basic, which costs around $28 per month. However, their Medical Alert Plus is much better in our opinion, even if you don’t opt for any additional features. This cellular in-home system costs around $34 per month.
Mandatory multi-year contracts are hugely unpopular among users and the chief complaint in Life Alert reviews. There are no long-term contracts required with this company. But also, there are no discounted monthly fees for longer commitments, and there are no payment plan options other than the monthly plan. However, there are no additional costs either—no shipping fee, no device fee, and no activation and cancellation fees for this system.
Ordering & Setup
To order any ADT medical alert system, call their phone number 800-588-0023 and get a free quote. You can also do that on ADT’s official website. There are other ways to save when shopping for their systems online. ADT promo codes are offered on most major holidays, and they can give you various bonuses. So keep an eye on them before making a purchase. Since there aren’t many additional features, the online ordering process is pretty straightforward. We’ve already explained how you can inexpensively extend the protection to multiple people in the household, so make sure to take advantage of it if you need to.
As this system uses a cellular unit, no landline is required, and you only need to plug in the power cord. After a few seconds, your devices will be ready to use. All that’s left to do is run a test call by pressing the help button. The system will start beeping and start connecting to the help center. When the help agent answers, tell them you’re just testing the unit. If there are no communication issues, you’re good to go, and you can start using your med alert on a regular basis.